gweike.org
Support · independent and unofficial

Gweike laser support

This site does not sell machines or handle warranty claims. Here is what to have ready before you contact the seller.

Before you write

  • The order number and the exact model and power (for example a 30W vs a 60W kit).
  • A photo of the machine showing the issue.
  • The job it failed on — material, speed, and any accessory used.

Who is responsible

Varies by model on product pages: e.g. G2/G3/G6 MOPA/M Series '2 years machine, 1 year laser source'; G1, G7 UV, MCore '1 year'; Cloud Pro II '12 months'. Use per-model values only.

Warranty and returns belong to the seller on your receipt. The channel comparison explains the difference.

Safety first

These are Class 1 or Class 4 lasers. Stop if a shield is cracked, an interlock fails, or the beam path is not as the manual describes. Use eye protection and ventilation appropriate to the material.